Overview
At subscriptionpk.shop, we are committed to delivering reliable digital services and ensuring customer satisfaction. This comprehensive refund policy outlines our commitment to resolving issues and providing fair solutions for our valued customers.
1. Eligible Refund Scenarios
We provide refunds or replacements in the following situations:
Service Interruption or Suspension
- Account Suspension: If your subscription account becomes suspended due to issues beyond your control
- Service Downtime: Extended service outages lasting more than 48 hours
- Technical Failures: Platform-related technical issues that prevent service access
- Provider Changes: Changes in service provider policies that affect your subscription
Delivery Issues
- Non-Delivery: If subscription credentials are not delivered within 24 hours of payment
- Invalid Credentials: If provided login credentials do not work from the start
- Wrong Service: If you receive a different service than what you ordered
Quality Issues
- Service Quality: Significant degradation in service quality compared to advertised features
- Regional Restrictions: If service doesn't work in your specified region as promised
- Feature Limitations: If advertised features are not available or functional
2. Refund Processing Timeline
Request Acknowledgment: Within 24 hours of receiving your refund request
Investigation Period: 2-5 business days for thorough review
Resolution Timeline: 7-10 business days for refund processing
Emergency Cases: Critical issues resolved within 48 hours
Refund Methods
- Original payment method (preferred)
- Bank transfer (for local customers)
- Store credit for future purchases
- Alternative payment methods as agreed
3. Non-Refundable Situations
Refunds will not be provided in the following circumstances:
Customer-Related Issues
- Change of Mind: Simple preference changes without valid technical reasons
- Buyer's Remorse: Dissatisfaction without legitimate service issues
- Duplicate Orders: Multiple orders placed by mistake (unless reported within 2 hours)
- Expired Services: Requests made after subscription expiration (except within 24 hours)
Policy Violations
- Terms Violation: Breach of our terms of service or usage guidelines
- Unauthorized Sharing: Sharing account credentials with others
- VPN Misuse: Using unauthorized VPN services that violate provider terms
- Commercial Use: Using personal subscriptions for commercial purposes
- Reselling: Attempting to resell our services to third parties
External Factors
- Provider Policy Changes: Changes in original service provider policies beyond our control
- Government Restrictions: Legal or regulatory restrictions in your region
- Force Majeure: Natural disasters, wars, or other uncontrollable events
4. Replacement Policy
As an alternative to refunds, we offer replacement services:
Automatic Replacements
- Same Service: Immediate replacement with equivalent subscription
- Upgraded Service: Higher tier service at no additional cost (when available)
- Extended Duration: Additional time added to compensate for downtime
Alternative Services
- Similar Platforms: Comparable services from different providers
- Bundle Options: Multiple smaller services equivalent to original value
- Credit System: Service credits for future purchases
5. How to Request a Refund
To request a refund, please follow these steps:
Required Information
- Order Number: Your unique purchase reference number
- Purchase Date: Date of original transaction
- Service Details: Specific subscription service purchased
- Issue Description: Detailed explanation of the problem
- Supporting Evidence: Screenshots or error messages (if applicable)
- Contact Information: Valid email and phone number
Contact Methods
Primary Email: issue@subscriptionpk.shop
Subject Line: "Refund Request - [Order Number]"
Response Time: 24 hours for acknowledgment
Documentation Requirements
- Original payment receipt or confirmation
- Screenshots of error messages or issues
- Communication history with service providers (if any)
- Proof of compliance with usage guidelines
6. Partial Refunds
In certain situations, partial refunds may be offered:
- Prorated Refunds: Based on unused subscription time
- Service Degradation: Proportional to the impact on service quality
- Late Delivery: Compensation for delayed service activation
- Feature Limitations: Adjustment for missing advertised features
7. Dispute Resolution Process
If you're not satisfied with our initial response:
Escalation Steps
- Primary Review: Initial assessment by customer service team
- Manager Review: Escalation to senior management for complex cases
- Final Appeal: Executive review for unresolved disputes
- External Mediation: Third-party mediation if internal resolution fails
Timeline for Escalation
- Each escalation level: 3-5 business days
- Final decision: Within 15 business days
- Emergency cases: Expedited 48-hour resolution
8. Customer Rights and Protections
As our customer, you have the right to:
- Fair Treatment: Respectful and professional service throughout the process
- Transparent Communication: Clear updates on your refund request status
- Reasonable Timeline: Prompt processing within stated timeframes
- Appeal Process: Right to escalate decisions you disagree with
- Documentation: Written confirmation of all decisions and actions
9. Policy Updates and Changes
This refund policy may be updated to reflect:
- Changes in service offerings
- Legal or regulatory requirements
- Industry best practices
- Customer feedback and improvements
Notification: Customers will be notified of significant policy changes via email
Effective Date: Changes take effect 30 days after notification
Grandfathering: Existing orders remain subject to the policy in effect at time of purchase
10. Contact Information
Customer Service Email: support@subscriptionpk.shop
Business Hours: Monday to Friday, 9 AM to 6 PM (PKT)
Emergency Contact: Available 24/7 for critical issues
Mailing Address: subscriptionpk.shop Customer Service, Pakistan
Response Guarantee: All inquiries acknowledged within 24 hours
Last Updated: June 2025
Policy Version: 2.0